Refund policy
RETURN AND REFUND POLICY
welldaycart is operated by HAOPENGZHUOMR INC. If you need assistance with a return, refund, or order issue, please contact support@welldaycart.com.
Return Window
You may request a return within 30 days of receiving your order.
For change-of-mind returns, items must be unused, in their original condition, and include the original packaging, tags, and accessories where applicable. An order number or other proof of purchase is required.
These requirements do not limit your rights concerning defective, damaged, incorrect, or misdescribed products.
Starting a Return
Email support@welldaycart.com with your order number, the item you wish to return, and the reason for your request. For damaged or incorrect products, please include photographs where possible.
We will provide instructions and the designated return address. Please contact us before returning any item. Our business address is not automatically the return address.
Return Shipping
For change-of-mind returns, the customer pays return shipping. Original delivery charges are not refundable for these returns unless required by applicable law.
If we sent an incorrect, damaged, or defective item, we will cover reasonable return shipping costs when a return is necessary. Contact us before purchasing a return label so that we can arrange an appropriate shipping method.
We do not charge a restocking fee.
Return Exceptions
Where permitted by law, personalized products, perishable goods, and sealed hygiene products that have been unsealed are not eligible for change-of-mind returns. Any applicable product-specific restrictions will be disclosed before purchase.
These exclusions do not affect your rights regarding faulty, unsafe, or misdescribed goods.
Damaged, Incorrect, or Missing Items
Please inspect your order upon arrival and contact us promptly if an item is damaged, incorrect, or missing. We will investigate and arrange an appropriate resolution, which may include a replacement or refund.
Refunds
After receiving and inspecting a return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the funds.
Where a refund is due without a return, we will confirm the refund arrangements by email.
Cancellations and Exchanges
To cancel or change an order, contact us as soon as possible. We cannot guarantee changes once fulfillment has begun. If cancellation is no longer possible, eligible items may be returned under this policy.
For exchanges, please contact us to arrange an eligible return and a separate replacement order.
Your Consumer Rights
Nothing in this policy limits mandatory consumer rights, statutory warranties, or cancellation rights that apply to your purchase.
Contact
welldaycart
HAOPENGZHUOMR INC
Email: support@welldaycart.com
Phone: +1 385-204-8816
Business address: 61 Magnolia St, Denver, CO 80230, United States